Privacy Policy
Last updated: June 2026
1. Overview
LapClub Pty Ltd ("we", "us", "our") operates the LapClub Exchange platform. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
We collect information you provide directly when creating an account, including your name and email address. Hosts provide additional information such as property location, descriptions, and photos. Travelers may provide profile information including skills, vehicle details, and availability. We also collect usage data such as pages visited and features used.
3. How We Use Your Information
We use your information to operate and improve the Platform, connect Hosts with Travelers, send relevant notifications (new listings, messages, booking updates), provide customer support, and ensure the safety and integrity of the Platform. We do not sell your personal information to third parties.
4. Information Sharing
Your profile name and listing information are visible to other users of the Platform. Your email address is not shared with other users unless you choose to communicate it directly. We may share information with service providers who help us operate the Platform (e.g., hosting, email delivery). We may disclose information if required by Australian law or to protect the rights and safety of users.
5. Data Storage & Security
Your data is stored securely using industry-standard encryption and security measures. Passwords are hashed and never stored in plain text. While we take reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.
6. Cookies & Analytics
We use essential cookies to maintain your login session. We may use analytics tools to understand how the Platform is used so we can improve it. These tools may collect anonymised usage data.
7. Your Rights
Under Australian privacy law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your account and associated data, and opt out of non-essential communications. To exercise these rights, contact us at the email address below.
8. Children's Privacy
The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or on-platform notification.
10. Contact Us
For privacy-related questions or requests, please contact us at [email protected].